This Privacy Policy describes how [Love By Design/ The New Love Languages] (“Company”, “we”, “us”, or “our”) collects, uses, and shares information about you when you visit or use our websites, services, products, programs, assessments, and related offerings (collectively, the “Services”).
By using the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
Contact details: name, email address, phone number, mailing address.
Account / profile information: username, password (if applicable).
Billing information: payment card details (processed by third-party payment processors), billing address.
Birth details for Human Design / Love Gates reports: date, time, and place of birth, and related details you submit to generate your chart and reports.
Form submissions: answers to questionnaires, assessments, applications, surveys, feedback forms, and waitlist forms.
Communications: messages you send us by email, contact forms, social media, or other channels.
1.2 Information Collected Automatically
When you use the Services, we may automatically collect:
Usage data: pages visited, links clicked, time spent on pages, referring URLs.
Device and technical data: IP address, browser type, operating system, device identifiers, and similar technical information.
Cookies and similar technologies: small data files stored on your device to remember preferences, analyze usage, and support functionality.
1.3 Information from Third Parties
We may receive information about you from:
Email marketing platforms and CRM systems
Payment processors
Analytics providers
Social media platforms (if you interact with our content or ads there)
2. How We Use Your Information
We use the information we collect for purposes including:
Providing the Services
Generating your Human Design and Love Gates charts and reports
Delivering readings, courses, coaching, and digital products
Processing payments and completing transactions
Communication
Sending you your reports, resources, confirmations, and updates
Responding to your questions, comments, or support requests
Sending newsletters, marketing, and promotional messages (where permitted by law and your preferences)
Improvement & Personalization
Understanding how you use the Services so we can improve content, offerings, and user experience
Personalizing recommendations, emails, and content based on your interests and interactions
Legal, Security & Compliance
Protecting against fraud, abuse, or unauthorized access
Enforcing our Terms of Service and other agreements
Complying with legal obligations
Where applicable law requires a legal basis (such as under the GDPR), we rely on:
Performance of a contract
Your consent
Our legitimate interests (such as running, improving, and marketing our Services)
Compliance with legal obligations
3. Cookies & Similar Technologies
We use cookies and similar technologies to:
Remember your preferences
Analyze how our website and Services are used
Support marketing and advertising efforts
You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Services may not function properly without them.
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
Service providers and vendors who perform services on our behalf (e.g., email marketing platforms, payment processors, hosting providers, analytics tools).
Professional advisors (lawyers, accountants, etc.) as necessary.
Legal and regulatory authorities when required by law or to protect our rights, safety, or property.
In business transfers, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
We require service providers to safeguard your information and use it only for the purposes we specify.
5. International Transfers
Our Services may be operated from countries other than where you reside. Your information may be transferred to, stored, and processed in a country that may have different data protection laws than your own.
Where required by law, we take appropriate safeguards to protect your information when it is transferred internationally.
6. Data Retention
We keep your information only for as long as necessary to:
Provide the Services
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements
When your information is no longer needed, we will delete or anonymize it in a reasonable timeframe.
7. How We Protect Your Information
We use reasonable technical and organizational measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no system or transmission is 100% secure. You use the Services and share information with us at your own risk.
8. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Accessing the information we hold about you
Requesting correction of inaccurate or incomplete information
Requesting deletion of your information (subject to legal obligations)
Objecting to or restricting certain types of processing
Withdrawing consent where we rely on consent (e.g., marketing emails)
You can:
Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly.
Update or request deletion of your information by emailing us at: [your contact email].
We will respond to requests in accordance with applicable law.
9. Children’s Privacy
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take reasonable steps to delete it.
10. Third-Party Links
Our website and Services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where appropriate, notify you by email or by posting a notice on our website.
Your continued use of the Services after any changes means you accept the updated Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
LOVE BY DESIGN
Email: [email protected]
Website: joannwosu.com
Mailing Address: 56 Annie Craig drive, Ontario, Canada